Returns Policy
At shopholidaysdecor.com, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.
Return Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate your return within 30 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Seasonal or clearance items
- Items marked as “final sale”
How to Initiate a Return
To start a return, please visit our online returns portal at shopholidaysdecor.com . Follow the instructions to generate a return authorization and shipping label.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refund Process
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at shopholidaysdecor.com for assistance. We may require photos of the damage to process your claim.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your payment provider before contacting us, as some processing times may vary.
Need Help?
For any questions about our returns policy, please visit our Help Center at shopholidaysdecor.com.